Delivery, Click and Collect, Returns
Delivery
We aim to despatch all goods within 48 hours of receiving.
We mainly use Royal Mail for small and medium sized parcel. This service takes up to 3 days. If you are in a hurry do get in touch before placing your order and we will try to help.
Sorry at this time we are unable to post to overseas addresses
Delivery rates (UK only)
- £5.50 Order up to £99.00
- £15 Orders over £99.00
Click and Collect - FREE!
- Choose Pickup option during checkout on our website
- We can usually get your order ready in a couple of hours of you ordering.
- When we have packed your order you will receive an email from us, usually the same day, (please check your junk folder) about collection instructions
Current Collection times
You can collect anytime during shop opening hours. (Please check About Us page for current opening times)
Please wait until you receive a confirmation email that your order is ready for collection
Returns Policy
Purchases made online can be cancelled up to 14 days after receipt of your order. Postage for returning items is paid by the customer. This does not apply to damaged goods which will be replaced. Please contact us before returning any item.
Items bought in store cannot be refunded sorry
Exchanges
We are sorry we are unable to exchange any items. This is because we are a small shop with only a few lines of each item. We will often have already replaced the item you have bought. This is particularly the case at Christmas when we have bought specifically for Christmas and will be unlikely to be able to re-sell items during the rest of the year. Please contact us if you are very unhappy though and we will do our best to help.
Damaged or Faulty Goods
Online Orders: Please advice within 24 hours of receiving your goods if they are damaged to hello@maysparlour.co.uk. with accompanying photographs. We can then exchange your item. If your goods are faulty then you have 30 days for a full refund. Please do not return until you have contacted us. We can only refund postage charges pre-authorised by us.
Shop purchases: Please advise us within 7 days of purchase if your goods are faulty. If you cannot return the goods during this time please telephone us or email.
Our full returns policy is shown on our checkout pages or you can request it by emailing hello@maysparlour.co.uk